Terms and Conditions
Last Updated: February 9, 2025
Introduction
Granitsync is a comprehensive platform designed to streamline the workflow for granite shops. By using the Service, you agree to these Terms and Conditions. If you disagree, please refrain from using our platform.
Your Responsibilities
You are responsible for ensuring that any content you upload, including job drawings, images, PDFs, and CAD files, complies with applicable laws and does not infringe upon third-party rights. You agree not to misuse the platform, including but not limited to uploading malicious files, attempting unauthorized access, or disrupting the service.
Subscription Billing
Certain features of the Granitsync Service are offered on a subscription basis ("Subscription(s)"). Subscriptions are billed in advance on a recurring, periodic basis ("Billing Cycle"), typically monthly.
At the end of each Billing Cycle, your Subscription will automatically renew under the same terms unless you cancel it or Granitsync cancels it. You can cancel your Subscription renewal at any time through your account settings or by contacting Granitsync support.
To process your Subscription, you must provide a valid payment method, including a credit card. You agree to provide accurate and complete billing information, such as your full name, address, zip code, and valid payment method details. By submitting your payment information, you authorize Granitsync to charge all Subscription fees incurred through your account.
If automatic billing fails for any reason, Granitsync will cancel your plan, and you will be required to manually process the payment in the granitsync dashboard.
Fee Changes
Refunds are not typically offered once a payment has been processed. However, Granitsync may consider refund requests on a case-by-case basis, at its sole discretion.
Granitsync will notify you of any fee changes in advance, giving you the opportunity to cancel your Subscription before the new fees take effect. By continuing to use the Service after the fee change becomes effective, you consent to the new Subscription fee.
Data Collection and Storage
Granitsync collects and stores job-related data and files (such as images, PDFs, and CAD files) solely for the purpose of managing jobs and facilitating collaboration.
The only personal data we collect is your email address, used for logging in and sending notifications. Granitsync does not store payment information, as payments are securely processed by Stripe.
Account Access
Granitsync uses email-based login for authentication. You are responsible for ensuring the security of your email account credentials and managing access to the platform.
Service Availability
While we strive for reliability, the Service is provided "as is," without warranties of any kind. We do not guarantee uninterrupted or error-free operation, and we reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.
Limitation of Liability
Granitsync is not responsible for any damages, including data loss, service interruptions, or other issues arising from your use of the platform. By using Granitsync, you agree to hold us harmless from any claims arising out of your use of the Service.
Governing Law
These Terms are governed by the laws of your jurisdiction. By using the Service, you consent to the jurisdiction and venue of the appropriate courts in your location.